Privacy Policy

At AloTranslate (https://alotranslate.net/) we care about your privacy. This policy explains what information we collect when you use our website, how we use it and how we protect it. The website is operated by Alo Translate Çeviri ve Dil Hizmetleri Ltd. Şti., Ankara, Türkiye.

Information We Collect

Order details: name, e-mail address and phone number.
Documents: files you upload for translation are transmitted over an encrypted (SSL) connection, stored in a secure directory that is not accessible from the web, and deleted automatically at the end of the retention period.
Live chat and contact: messages you write in the live chat and any contact details you share are stored in our support system so that we can reply to you.
Ratings: when you rate a dictionary, service or language page, a hash derived from your IP address is kept for up to 180 days to prevent duplicate votes; your IP address itself is not stored.
Technical data: IP address and basic usage information, for security and abuse prevention.
Cookies: the cookies and similar technologies we use are described in our Cookie Policy.

Payment Security

Your card details are never seen or stored by our website. All payments are processed through PayTR, a payment institution licensed in Türkiye, with 256-bit SSL encryption and 3D Secure.

Analytics and Measurement

We use Google Analytics to understand and improve how the website is used; information such as pages visited, device and browser type and approximate location is processed as aggregate statistics. We use the Google Ads conversion tag to measure the results of our advertising campaigns. These services are provided by Google. You can opt out of Google Analytics with the browser add-on.

Advertising

Some pages of our website (for example, dictionary pages) show ads served by Google AdSense. There are no ads in the order and payment steps.

Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites.
Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this website and/or other sites on the Internet.
You may opt out of personalized advertising by visiting Google Ads Settings. You can also opt out of third-party vendors’ use of cookies for personalized advertising at www.aboutads.info or, in Europe, www.youronlinechoices.eu.
Third-party vendors and ad networks other than Google may also serve ads on our website and may use cookies and web beacons. You can opt out of their use of cookies for personalized advertising through the links above.
Learn how Google uses data when you use our partners’ sites or apps.
Visitors from the European Economic Area, the United Kingdom and Switzerland are asked for consent through a consent message before personalized advertising cookies are used.

Third Parties

Your order and contact details are not shared with any third party other than the translators, translation infrastructure provider and payment institution needed to deliver the service; they are never sold or used for marketing. Your uploaded documents and order form details are not shared with the analytics and advertising services above; those services only collect information through their own cookies.

Your Rights

You can ask us to access, correct or delete your personal data. If you are in the European Economic Area or the United Kingdom, you also have rights under the GDPR, including the right to object and to lodge a complaint with your local data protection authority.

Contact

For privacy questions: info@alotranslate.net